FAQs

Orders are prepared within 48 hours of being placed, Monday through Friday. Once your order has been dispatched, you will receive a confirmation email with tracking information. We do not ship on weekends or holidays.

Canadian orders ship via Canada Post. All international orders ship via DHL for reliable door-to-door delivery. Delivery times may vary due to weather and customs.

We accept returns on regular-priced items within 14 days of delivery. Approved returns are issued as online store credit.

All orders shipped outside of Canada and any discounted items are final sale.

We ask that returned items be unworn, in their original condition, and in their original packaging.

For more details please visit Shipping & Returns.

Store credit is issued within 5 business days of receiving and inspecting your return. You will be notified by email once your credit is available. Shipping fees are non-refundable.

To initiate a return, please visit our Start a Return page and complete the form. For any questions, you can also reach us at info@balmoralrunning.com. Once your return has been shipped, please share your tracking number with us.