Shipping & Returns
SHIPPING
Orders are processed within 48 hours. Once dispatched, a confirmation email with tracking details will follow.
Canada
All Canadian orders ship via Canada Post.
United States
Orders to the United States are shipped with duties, taxes, and tariffs included, delivered through DHL.
International
All international orders are shipped with duties and taxes included via DHL for reliable door-to-door delivery.
Orders are prepared Monday through Friday. We do not ship on weekends or holidays. Delivery times may vary due to weather and customs.
For any inquiries, please contact info@balmoralrunning.com.
RETURN & EXCHANGE POLICY
If you are not completely satisfied with your purchase, you may return any regular-priced item for an online store credit. Please note that all United States or international orders and discounted items are final sale and cannot be returned or exchanged.
Return Eligibility
- You have 14 days from the date of delivery to ship back a return.
- Regular priced items can only be returned for an online store credit.
- Items must be unused, in their original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
- Customers are responsible for return shipping costs and must arrange the return with their local postal service.
How to request a return
- Request an RA Number – Visit our returns page to submit a return request, including your order number and the item(s) you wish to return.
- Receive Return Authorization – We will provide an RA number and return instructions via email within 2 business days.
- Ship Your Return – Follow the instructions and coordinate the return with your local postal service. Please provide your tracking number when item has been shipped.
- Credit Processing – Once we receive and inspect the returned item, we will issue your online store credit.
Important Notes
- Store credit may take up to 5 business days to be issued once the returned item is received.
- Shipping fees are non-refundable.